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Staff Full-Stack Software Engineer, Customer Support Front End

We are looking for Staff Full-Stack Software Engineers for our Customer Support Engineering Team which will build systems that power amazing experiences for our customers.

Are you interested in building out innovative customer tools around chat, telephony, email, knowledge-based systems, and more? Does the idea of starting from scratch to building something truly amazing excite you? If so, we’re looking for you to bring your ideas and talents and build experiences that match our amazing brand. This is an exciting opportunity to join a high performing team early and lay the technical foundation for our digital commerce platform.

This Is What You’ll Do

  • Lead projects and teams to deliver major impact throughout the Digital Commerce Platform

  • Create client-side applications along the customer journey that range from buying merchandise from the online store to configuring their vehicles and scheduling their service

  • Collaborate with UX/UI designers and product designers to build user-friendly, immersive, reactive applications

  • Develop state of the art code with a keen eye on profiling, browser memory usage and load time of the apps

  • Consistently write useful tests for all code developed, ensuring a high-quality bar is maintained

  • Develop large scale client-side applications using the latest JavaScript features, frameworks and tooling.

  • Build from the ground up with an obsession towards memorable experiences for our customers and Customer Service Agents.

This Is What You’ll Need

  • 10+ years of relevant industry experience, with 7+ years of building large scale enterprise grade systems

  • Experience building distributed systems at scale which can handle millions of transactions/second

  • Excellent JavaScript/ES6, React or other JS framework experience

  • Excellent HTML5, SASS/LESS, Restful APIs, JSON, HTTP experience

  • Experience working with AWS or GCP, and CDNs

  • Great understanding of SEO & Web accessibility principles

  • Great understanding of caching, security and privacy principles

  • Good understanding of CI/CD principles

  • Excellent understanding of cross-browser cross-platform compatibility issues as well as the ability to debug

  • Experience with Node, Webpack, GraphQL a plus

  • Experience with Serverless Architectures a plus

  • Meticulous around visibility of the systems you build – metrics, centralized logging, tracing

  • Dedicated to unit, integration testing and coverage – comfortable using tools of the trade on profiling, source control

  • Data driven mindset with strong attention to detail, and ability to A/B test scenarios

  • Experience with Agile Development, SCRUM or a similar software development life cycle process

  • Comfortable navigating trade-offs to bring the right data structure and algorithms to the problem

  • Strong technical background in Computer Science, Engineering or a related technology field preferred