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Manager Product & Technology (Bellevue - Multiple Openings)

T-Mobile in Bellevue, WA 147 mi agile scrum web-services

Job Summary

Our Product & Technology team is looking for leaders with proven success with aligning top talent and technologies that bring to life T-Mobile's innovative experiences for customers and front-line employees! These individuals champion an inclusive culture that enables developer-led innovation, forms product-based organizations, contributes to open source communities, and builds high-performing agile work teams. Here at T-Mobile, we're looking for self-guided empowered leaders who believe in the servant leadership philosophy that can drive & deliver results!
The Manager is responsible for executing the design, product and technical build, support and maintenance of a key product or limited product portfolio, as well as the supporting technology capabilities and infrastructure that support that product in an driven environment. Your success will be measured on your ability to lead a robust team who can rapidly deliver innovative and industry leading software solutions to internal teams. This role is also directly accountable for developing strong and productive relationships outside your direct teams with Customer or Customer representative teams, partner organizations, dependent technology teams, and supporting vendors. Direct reporting line may include team(s) of Product Manager(s), Product Owner(s), technical and solution architecture, DevOps management, UI / UX, Test, as well as full stack Software Development.

Responsibilities
Strategy, Vision, and Analysis

  • Works in collaboration with Sr Manager and /or Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to teams within P&T and external partners.
  • Supports Product Team with enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
  • Designs and develops methods and tools to measure team performance striking a balance between customer or technology-based innovation, quality, speed to market, Agile team velocity, cost.
  • Assists with providing product vision, strategy, roadmap for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis / funding, including identification.
  • Regularly cascades to direct reports Vision, Strategy, and goal-based communications from the executive and direct leadership.
  • Develops change management and communications plans, and executes or drives execution connected with internal change initiatives originated by direct leadership or P&T leadership.
  • Participates in organizational design thinking/ strategy to best structure the team and leverage resources. This includes periodic review of current and anticipated staffing capacity.
  • Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.
  • Supports learning and adoption of Lean principles.
  • Partners with peers in Software Engineering, Architecture, etc. to apply Lean Principles to meet key objectives.

Business & Technical Execution

  • Regularly provides review and guidance to Product Management team on execution related responsibilities.
  • Product Backlog structure and prioritization, process.
  • Participation in Big Room (Program Increment) planning, and other major Agile sessions and ceremonies.
  • Customer reviews and demos.
  • Customer and Leadership level communications.
  • Fosters strong working relationships with high dependency delivery teams outside of reporting vertical (Engineering, other P&T teams.
  • Manages delivery accountabilities of vendor or vendor resources as appropriate.
  • Communicates with Product and Development teams frequently to remove barriers or obstacles to achieve efficient product delivery.
  • Works collaboratively with Product Team, Release Train Engineers (RTE's), Scrum Masters, Dev Tea to identify and eliminate waste in the delivery cycle or process. When resolution requires influence beyond their level, drives structured upward communication and feedback to seek resolution.

Relationship and People Management

  • Creates clear and measurable goals for the team aligned to company, department, functional area objectives.
  • Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with his/her team members in a timely manner.
  • Gathers regular feedback about direct report performance, relationships, etc. from Agile teams, customer teams and synthesizes the information into meaningful, actionable feedback for their direct report(s).
  • Fosters strong, collaborative relationships with customer and customer representative groups at all levels for self and Product team.
  • Very strong interpersonal and communication skills (written and verbal), attention to detail, and able to clearly communicate business value and technical and delivery risk.
  • Offers mentoring and direction to the team that supports training, career development plans and provides assignments with growing levels of responsibility.
  • Provides timely developmental feedback, conducts performance reviews and regular Sync discussions with all team members.
  • Creates an environment that embraces diversity and inclusion.
  • Individual will be responsible for attracting, hiring, retaining a high performing, full stack, team of Product Managers, Software Developers, architects, other members of technical staff to support products and platforms.

Qualifications

  • 6 -8 years of relevant Product Management experience in an agile software product development environment.
  • 2 years of experience managing or supervising a large team of developers.
  • Knowledge in software with Agile Scrum methodologies and other commonly used tools.
  • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
  • Knowledge of the overall execution relating to all aspects of an agile development team, from defining the strategy and architecture through deployment and support.
  • Experience with Agile backlog/project management tools.
  • Experience in delivering large and complex business/technology initiatives.
  • Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS.
  • Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
  • Proven track record to effectively and efficiently communicate with leadership, while employing collaboration and influence.
  • Strong analytical skills with ability to identify/analyze/ synthesize product use data.
  • Ability to work effectively in a high demand, fast-paced and evolving environment.

Education

  • Bachelor's degree in Computer Science Engineering, IT or equivalent experience.

Preferred Certifications

  • Scrum Product Owner Certification (CSPO)
  • Agile Certified Practitioner (PMI-ACP)

*LI-MS1

Company Profile
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

Applicant Privacy Policy

We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

EOE Statement
Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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Senior Product Manager (Bellevue - Multiple Openings)

T-Mobile in Bellevue, WA 147 mi agile scrum web-services

The Senior Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.

Sr Product Manager is a "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Sr Product Manager. Day to day activities or responsibilities include: conducting market research; generating product requirements; determining specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Responsibilities
Strategy, Analysis and Product Planning

  • Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap.
  • Identifies target customer(s) for existing or future products, and designs and drives end user product research.
  • Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
  • Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
  • Works with internal stakeholders to conduct basic cost-benefit / ROI / NPV analysis and competitive product analysis to support decision making.
  • Works with stakeholders and follows enterprise processes to secure and maintain product funding.
  • Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
  • Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.

Customer Focus

  • Leverages customer insights for product planning, strategy, roadmap, priorities.
  • Dedicates time to build productive relationship with customers with deeper empathy by understanding their needs and priorities.
  • Evangelizes and advocates for the customer both internally and externally, and leads an environment and culture where the team is immersed in customer-first mindset.

Product Execution & Go-to-Market

  • Ensures that product/platform strategy are correctly translated into detailed features and user stories for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
  • Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
  • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
  • Generates and maintains dashboards and reports that track product health and success metrics.
  • Leads regular product review cycles, Product Quarterly Business Reviews (QBR's) and meetings.
  • Runs beta and pilot programs with early-stage products and samples.
  • Supports sales, marketing, and other stakeholder teams with the necessary product knowledge, training and additional documentation.
  • Assists with the overall execution relating to all aspects of the Product Management Lifecycle, from defining the strategy and roadmap through deployment and support.
  • Recognizes and communicates risks and depdencies to stakeholders and makes educated trade-off decisions with the team.
  • Ensures product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
  • Manages development of adoption tools and training materials.
  • Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).

Cross-functional Team Collaborations

  • Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
  • Develops positive working relationships with Customer groups or Customer Representatives.
  • Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.

Qualifications

  • Minimum of 7 years of relevant Product Management experience in an agile software product development environment.
  • Advanced level understanding of customer experience.
  • Experience in delivering large and complex business/technology initiatives.
  • Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
  • Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
  • Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
  • Experience with Agile backlog/project management tools.
  • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
  • Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

Education Required:

  • Bachelors Degree or a combination of education and equivalent experience.

Minimum Qualifications

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED

Company Profile
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

Applicant Privacy Policy

We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

EOE Statement
Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Apply

Project Manager

Requirements

  • Experience managing multiple projects across multiple teams in multiple locations

  • Scrum Master

  • Experience with Burndown & Velocity Charts

  • Expert level knowledge of JIRA:

  • Sprints & Epics

  • Swimlanes & Boards

  • Releases & Reports

  • Experience with Product Roadmap software like roadmunk or Microsoft Project

  • Extremely organized and detail oriented with strong focus on formal process

  • Good interpersonal communication skills

  • Fast learner

Responsibilities

  • Own, drive, and deliver on time

  • Prioritize engineering and product tasks

  • Coordinate kick-off meetings between engineering and product leads

  • Translate User Stories and Product Designs into JIRA tickets

  • Plan weekly or bi-weekly sprints

  • Run multiple daily SCRUMS

  • Track Engineering & Product velocity

  • Keep to our product roadmap from a time perspective and provide transparency to other departments

  • Package up Releases

  • Write clear and concise release notes for other departments and users

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