Viget is a digital agency / software development shop headquartered just outside of Washington, DC, (in Falls Church, VA) with additional offices in Durham, NC, Boulder, CO, and Chattanooga, TN. We've been at it since 1999 and have earned a solid reputation as a rare firm that does both great design and development work when building digital products and marketing platforms.
Our teams also collaborate directly with clients that offer great variety -- from major brands like ESPN and Dick’s Sporting Goods to world-changing nonprofits like WWF and WCS to emerging startups and tech leaders like Google. Viget == variety.
To get a feel for how we think and what we're learning about, read our tech articles, check out code.viget.com, or jump straight to our projects on Github.
Viget is an award-winning, full-service digital agency on a mission to build a better digital world. Our team of ambitious, creative, hard-working people are committed to collaborating on challenging, innovative, and meaningful work for inspiring clients like ESPN, AdCouncil, and the World Wildlife Fund. We’re a rare software shop known for prioritizing clean code as much as good design. If you join, you can expect project variety, professional growth, influence on our future (and yours), and teammates who care. More than half our team has been here for 5 years or more — well more than the industry average — which we think is a pretty good success metric. In addition to our collaborative culture, we offer employees competitive compensation and benefits.
How to Apply:
Introduce yourself using the form below. Our recruiters, Erica and Margaret, will respond typically within a day or two.
Please attach your resume and submit a cover letter discussing why you want to work at Viget, and how your previous experience relates to the position described. Examples of your previous work are also much appreciated.
Before you get in touch, feel free to learn more about Erica and Margaret on Viget's People Team. You can also get to know us better on Twitter, Flickr, Vimeo, Instagram, Facebook, and by exploring pointlesscorp.com.
We maintain a drug-free workplace. We are unable to offer work visa sponsorship at this time.
We are proud to be an Equal Opportunity Employer and we’re committed to creating an inclusive workplace. In order to meet the diverse needs of our clients and make the digital world better for everyone, we seek to expand the diversity of our team. We encourage people from underrepresented groups to apply. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require accommodations or assistance during the application process, please email firstname.lastname@example.org.
Experience level: Mid-senior
Apply now and work remotely at VigetApply
Customer Success Manager
🤔 Why are we opening this position?
GitBook - https://www.gitbook.com/ - is a modern documentation platform. Our ambition is to empower teams through a new document standard, suited for modern work and collaboration. GitBook is now used by over 1M users and thousands of teams such as Adobe, Netflix, Decathlon, or Google and backed by top partners such as P9 Capital, Notion Capital and Fly VC.
We're currently working on a next product step to redefine "core team work" and with this in mind we're looking for a Customer Success Manager based in North America (East Coast) to drive adoption and user engagement and account growth.
🙌 What will you be doing ?
You'll join our customer experience organisation alongside Adrien (Head of Customer Experience), Mark and Alex (Account Executives), and you'll work closely with Natasza (Customer Success Manager).
Your role as a Customer Success Manager will be to create strong and long lasting relationships with our users to perfectly understand their business objectives, their operational constraints and guide them in the short, medium and long term to maximise the value created for them through their use of GitBook.
✨ What's next ?
First, we will take the time to review your application and we will get back to you within a week, regardless of our decision.
Here's what our process will look like:
- Discover call (30min) with Morgane, our Talent Manager to ensure there is a correlation between GitBook's expectations, the role and your own expectations.
- Technical interview (45min) with Adrien (Head of Customer Experience) and Natasza (Customer Success Manager) to get a better sense of your expertise for the role and understand how you could contribute to GitBook's success.
- Workshop (60min) around a mock demo involving Adrien, Natasza and a cross-team member.
- The last discussion will be around cultural alignment. You will have the opportunity to meet with Samy (co-founder) to learn more about GitBook history, ambition and culture.
👥 Every single team member is a value addition to our culture, so it's important for us to state our values - https://jobs.gitbook.com/our-values
👍👍 While joining GitBook, you will also appreciate our Perks & Benefits - https://jobs.gitbook.com/perks-and-benefits.
Apply now and work remotely at GitBookApply