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Manager, Cloud Operations Engineering (OS/Cloud Experience Required - SRE BG)

new

MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As the worldwide Manager, Cloud Operations Engineering (COE) team, you will directly assist the Technical Services senior leadership team in building out and scaling the COE team, including augmenting its staff, policies, processes and tools. You should be prepared to lead a 24/7/365 global response effort that follows the sun, with COE engineers located in our offices across the globe.

You will interact with other teams within MongoDB to ensure short- and long-term customer success with Atlas, including other teams within Engineering as well as the Sales, Product Marketing, Customer Success and Professional Services organizations. You are skilled in bringing parties together to solve complex problems, and in building trust relationships with both colleagues and customers.

This is a broad-spanning leadership role that will include day-to-day duties such as establishing and checking systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.

At MongoDB you will grow your career and skills, wear multiple hats, and be part of a technical operations team that works at the frontier of cloud services and database systems.

Responsibilities

  • Manage and lead a team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base

  • Scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools, and hire and ramp the best Cloud Operations Engineers in the world!

  • Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents

  • Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution

  • Automate routine monitoring and troubleshooting tasks

  • Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution

  • Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure

  • Provide consistent, high-quality feedback and recommendations to our product managers and development teams regarding product defects or recurring patterns of malperformance

  • Inform executive leadership and escalation management personnel of major outages

  • Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Requirements

  • Team Lead experience of an oncall DevOps, SRE, or Cloud Operations team (at least 2 years)

  • Experience with being an oncall DevOps, SRE, or Cloud Operations engineer (at least 2 years)

  • Expertise with Linux system administration and networking technologies like DNS, TCP/IP, etc.

  • Knowledgeable about a wide range of web and internet technologies

  • Knowledge of database operations and concepts

  • Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)

  • Experience in monitoring, system performance data collection and analysis, and reporting

  • Capability to write small programs/scripts to solve both short-term systems problems

  • A CS/CE degree or equivalent experience

  • At least 1 of the following programming languages: Java, Go, Python, Javascript

  • A keen interest in learning new things

Nice To Have

  • MongoDB

  • Splunk

  • Kubernetes

*MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Manager, Cloud Operations Engineering (OS/Cloud Experience Required - SRE BG)

new

MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As the worldwide Manager, Cloud Operations Engineering (COE) team, you will directly assist the Technical Services senior leadership team in building out and scaling the COE team, including augmenting its staff, policies, processes and tools. You should be prepared to lead a 24/7/365 global response effort that follows the sun, with COE engineers located in our offices across the globe.

You will interact with other teams within MongoDB to ensure short- and long-term customer success with Atlas, including other teams within Engineering as well as the Sales, Product Marketing, Customer Success and Professional Services organizations. You are skilled in bringing parties together to solve complex problems, and in building trust relationships with both colleagues and customers.

This is a broad-spanning leadership role that will include day-to-day duties such as establishing and checking systems alert dashboards, reviewing critical event and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting. Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace.

At MongoDB you will grow your career and skills, wear multiple hats, and be part of a technical operations team that works at the frontier of cloud services and database systems.

Responsibilities

  • Manage and lead a team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base

  • Scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools, and hire and ramp the best Cloud Operations Engineers in the world!

  • Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents

  • Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution

  • Automate routine monitoring and troubleshooting tasks

  • Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution

  • Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure

  • Provide consistent, high-quality feedback and recommendations to our product managers and development teams regarding product defects or recurring patterns of malperformance

  • Inform executive leadership and escalation management personnel of major outages

  • Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)

Requirements

  • Team Lead experience of an oncall DevOps, SRE, or Cloud Operations team (at least 2 years)

  • Experience with being an oncall DevOps, SRE, or Cloud Operations engineer (at least 2 years)

  • Expertise with Linux system administration and networking technologies like DNS, TCP/IP, etc.

  • Knowledgeable about a wide range of web and internet technologies

  • Knowledge of database operations and concepts

  • Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)

  • Experience in monitoring, system performance data collection and analysis, and reporting

  • Capability to write small programs/scripts to solve both short-term systems problems

  • A CS/CE degree or equivalent experience

  • At least 1 of the following programming languages: Java, Go, Python, Javascript

  • A keen interest in learning new things

Nice To Have

  • MongoDB

  • Splunk

  • Kubernetes

*MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Full Stack Engineer

Trinity in Waltham, MA 2690 mi reactjs azure python

Position Overview

This is a unique opportunity for an engineer to join Trinity as the first full stack web developer on an existing product development team. You won’t just be building feature sets – in addition to writing code, we’re looking for a team member to contribute to architectural/product design decisions and provide leadership on development processes. The role provides the best of both worlds: the freedom to make an impact and the structure/stability of working on a team with clear technical product leadership and an existing, well-differentiated product.

The candidate would focus on supporting the launch of Trinity’s first fully productized offering, a multi-dimensional financial modeling application that was designed and built by an in-house team, leveraging a front-end vendor to build out the web app components. The product has finished V1 and V2 development and is in early stages of commercialization, with very positive feedback from early clients. The candidate would work as a part of the in-house team that designed the software and built the algorithms and back-end components. Trinity will give a demo of the product as well as a detailed overview of the technology stack during the interview process, to give the candidate an understanding of the application.Responsibilities and Duties

  • Take the lead on implementing a basic dev ops and tech ops framework for the product described above
  • Provide technical support as the product launches and we expand to more clients
  • Lead front-end development efforts, likely initially focused on extending visualization capabilities for the product
  • Advise on development team processes, improve/formalize code review, etc.
    Qualifications* Experience
  • 3+ years working as a full stack web developer (required)
  • Exposure to dev ops and tech ops (required – note: candidate does not have to have been in a dev ops/tech ops role, just familiar with best practices)
  • Relational data modeling (preferred)
  • Languages/frameworks
  • React (required)
  • Typescript (preferred)
  • Python Flask API (preferred)
  • Azure SQL, Azure serverless architecture (preferred)
  • Personal characteristics
  • Good communicator who is not afraid to ask questions or defend their opinion
  • Can put themselves in the shoes of the product user, to inform design/development/testing
  • Writes high-quality code that is always thoroughly tested
  • Able to manage multiple workstreams and work in an entrepreneurial, Agile-ish development setting

TRINITY is a trusted strategic partner, providing evidence-based solutions for the life sciences. With over 20 years of experience, we are committed to solving our clients’ most challenging problems through exceptional levels of service, powerful tools, and data-driven insights.

TRINITY’s range of products and services includes industry-leading benchmarking solutions, powered by TGaS. To learn more about how we are elevating life sciences and driving from evidence to action, visit trinitylifesciences.com.

PI112373804

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